PRIVACY POLICY

Effective Date: August 7, 2026
Last Updated: August 7, 2026

1. INTRODUCTION

This Privacy Policy explains how Starline IT (“we,” “us,” or “our”) collects, uses, stores, protects, and shares your personal information when you visit our website, www.starlineit.com (the “Site”), create an account, enroll in a course, attend a live class or seminar, communicate with our support team, or use any other Starline IT service.

We are committed to respecting your privacy and taking reasonable steps to protect your personal information. By using our Site or services, you acknowledge the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect information that identifies you, relates to you, or can reasonably be associated with you.

2.1 Personal Information You Provide to Us

Contact Information:
Your name, email address, phone number, postal address, and other contact details.

Account Information:
Your username, password, profile information, account preferences, and login details when you create a Starline IT account.

Course and Enrollment Information:
Information about the courses you purchase, enroll in, complete, or express interest in, including course progress, class participation, assignments, certificates, and support history.

Payment Information:
Payment method, transaction ID, payment status, billing information, and payment confirmation details. Full card or banking information may be processed directly by third-party payment gateways and may not be stored by Starline IT.

Content You Submit:
Information you provide through registration forms, contact forms, surveys, assignments, reviews, comments, portfolio submissions, support requests, live classes, seminars, or other communication channels.

Communication Information:
Messages and information shared with us through email, phone, WhatsApp, Facebook, live chat, or other communication platforms.

Live Class and Seminar Information:
Where appropriate, online classes, support sessions, or seminars may be recorded for educational, quality-control, or service-improvement purposes. Participants will be informed when recording is taking place.

2.2 Information We Collect Automatically

Usage Data:
We may collect information about how you access and use our Site, including your IP address, browser type, operating system, device type, referring website, pages visited, features used, and access date and time.

Device Information:
We may collect device identifiers, screen resolution, language settings, approximate location, and other technical information.

Cookies and Similar Technologies:
We may use cookies, analytics tools, pixels, and similar technologies to remember your preferences, keep you signed in, understand website traffic, improve performance, and personalize your experience.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

3.1 To Provide Our Services

We use your information to:

• Create and manage your account;

• Process course enrollments and payments;

• Provide access to recorded and live courses;

• Manage assignments, certificates, support, and course progress;

• Arrange seminars, mentorship sessions, and live classes;

• Respond to support requests and service-related questions.

3.2 To Communicate With You

We may use your contact information to send:

• Account and enrollment confirmations;

• Payment and order updates;

• Class schedules and reminders;

• Course-access information;

• Support responses;

• Important service or policy updates;

• Information about new courses, seminars, offers, or events where permitted.

You may request to stop optional promotional messages at any time. Essential account, payment, security, and service-related messages may still be sent.

3.3 To Improve Our Website and Services

We may analyze website usage, course activity, student feedback, technical errors, and support requests to improve our Site, courses, learning materials, and customer service.

3.4 To Personalize Your Experience

We may use your information to recommend courses, resources, content, support services, or learning opportunities that may be relevant to you.

3.5 To Protect Our Rights and Users

We may use information to:

• Detect and prevent fraud;

• Protect accounts and payment transactions;

• Investigate unauthorized access;

• Prevent course-content sharing or misuse;

• Enforce our Terms and Conditions;

• Protect the rights, property, and safety of Starline IT, our students, instructors, staff, and the public.

3.6 With Your Consent

We may use your information for another purpose when you have provided clear consent.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share necessary information with the following parties:

4.1 Service Providers

We may share information with trusted service providers that help us operate our business, including:

• Hosting and cloud-service providers;

• Payment gateways and financial service providers;

• Email and SMS service providers;

• Website analytics providers;

• Customer-support platforms;

• Video conferencing and online learning platforms;

• Security and fraud-prevention providers.

These providers may process information only for the services they perform for us and according to their own legal and privacy obligations.

4.2 Instructors and Authorized Staff

Relevant information may be shared with instructors, mentors, support agents, administrators, or authorized team members when necessary to provide classes, course support, assessments, certificates, or other services.

4.3 Business Partners

We may share limited information with a business or training partner when necessary to provide a jointly offered service. Promotional sharing will be based on consent where required.

4.4 Legal Authorities

We may disclose your information when required by applicable law, court order, regulatory authority, or lawful government request.

We may also disclose information when reasonably necessary to:

• Comply with a legal obligation;

• Prevent fraud or illegal activity;

• Protect our legal rights or property;

• Protect the safety of users, employees, instructors, or the public.

4.5 Business Transfers

If Starline IT is involved in a merger, acquisition, restructuring, sale, or transfer of business assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

5. PAYMENT PROCESSING

Payments may be processed through banks, mobile financial services, card processors, or third-party payment gateways.

These providers may collect and process payment information according to their own privacy policies and terms. Starline IT may receive transaction details such as your name, phone number, transaction ID, payment amount, date, and payment status.

You should review the privacy policy of the relevant payment provider before completing a transaction.

6. COOKIES AND ANALYTICS

We may use essential, functional, analytical, and marketing cookies.

Essential Cookies:
Required for account access, security, payments, and core website functions.

Functional Cookies:
Remember your preferences and improve your experience.

Analytics Cookies:
Help us understand how visitors use our Site and which pages or services are most useful.

Marketing Cookies:
May be used to measure advertising performance or show relevant promotions where permitted.

You can manage cookies through your browser. Some features may not work properly when cookies are disabled.

7. YOUR PRIVACY RIGHTS

Subject to applicable law and reasonable identity verification, you may have the right to:

Access:
Request information about the personal data we hold about you.

Correction:
Request correction of inaccurate or incomplete information.

Deletion:
Request deletion of personal information that is no longer required, subject to legal, payment, security, or recordkeeping obligations.

Objection:
Object to certain uses of your information.

Restriction:
Request that we limit certain processing activities.

Withdrawal of Consent:
Withdraw consent where processing is based on your consent.

Marketing Opt-Out:
Request to stop receiving optional promotional messages.

To exercise a privacy right, contact us using the details provided in the Contact Us section.

We may ask you to verify your identity before processing a request.

8. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include:

• Access controls;

• Password protection;

• Secure hosting;

• Encrypted website connections;

• Account monitoring;

• Restricted staff access;

• Regular security updates.

However, no internet transmission, website, payment method, or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping your account password confidential and notifying us if you suspect unauthorized access.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide courses and services;

• Maintain account and course records;

• Process payments and refunds;

• Resolve complaints or disputes;

• Prevent fraud and abuse;

• Meet accounting, legal, and regulatory obligations;

• Enforce our agreements.

When information is no longer required, we may delete, anonymize, or securely archive it according to our operational and legal requirements.

10. INTERNATIONAL DATA TRANSFERS

Some service providers used by Starline IT may store or process information on servers located outside Bangladesh.

Where cross-border processing occurs, we take reasonable steps to work with reputable providers and apply appropriate safeguards. By using our Site and services, you acknowledge that your information may be processed in countries with different data-protection rules.

11. CHILDREN’S PRIVACY

Our services are not directed to children under the age of 13 without the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from a child under 13 without appropriate authorization. If you believe a child has provided personal information without parental or guardian consent, please contact us so that we can review and take appropriate action.

Parents and guardians are responsible for supervising a minor’s use of our website, courses, classes, and communication platforms.

12. STUDENT REVIEWS, PORTFOLIOS, AND SUCCESS STORIES

We may invite students to submit reviews, testimonials, assignments, portfolio work, photographs, videos, or success stories.

We will not publicly publish personally identifiable student content for promotional purposes without an appropriate lawful basis, such as the student’s permission or the permission of a parent or guardian where applicable.

A student may contact us to request correction or removal of published content. Some content may remain in archived, printed, or previously shared materials where immediate removal is not reasonably possible.

13. THIRD-PARTY LINKS AND SERVICES

Our Site may contain links to third-party websites and platforms, including YouTube, Zoom, Facebook, WhatsApp, Instagram, LinkedIn, Google services, payment gateways, and other external services.

Starline IT does not control the privacy, security, or content practices of these third parties. You should review their privacy policies before providing personal information.

14. ACCOUNT AND COURSE SECURITY

You must keep your login information private and must not share your account or paid course access with another person.

We may monitor account activity to detect unauthorized access, account sharing, fraud, or misuse of course materials.

Where misuse is suspected, we may temporarily restrict access while reviewing the activity, subject to our Terms and Conditions.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

The updated policy will be published on this page with a revised effective or last-updated date. Where a change is material, we may also provide notice through email, the website, the student dashboard, or another appropriate communication channel.

We encourage you to review this Privacy Policy periodically.

16. CONTACT US

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Starline IT
Website: www.starlineit.com
Email: info@starlineit.com
WhatsApp: 01838-076438
Country: Bangladesh

When contacting us about a privacy request, please provide enough information to identify your account and understand your request.

By using the Starline IT website, courses, learning platform, live classes, seminars, or support services, you acknowledge that you have read and understood this Privacy Policy.

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